Service Administrator

Location: Somerset, NJ

Employment Type: Full-Time - Temp to Hire

Agency: Ultimate Staffing (supporting an amazing client)

Position Details

• Hours: 8:30 AM - 5:00 PM EST (37.5 hours per week)
• Start Date: ASAP
• Pay Rate: $25.00/hr - $26.44/hr

Position Overview

Ultimate Staffing is assisting a well-established and growing client in Somerset, NJ in their search for a Service Administrator. This role is heavily focused on customer service, dispatching, and service contract administration. The ideal candidate will be detail-oriented, customer-focused, and comfortable managing service requests from intake through resolution. This position is more aligned with a dispatcher and service contract assistant role rather than an Executive or traditional Administrative Assistant.

Key Responsibilities

Customer Communication & Request Intake

• Answer inbound phone calls and email requests from customers
• Respond to basic service contract questions and confirm the correct region
• Provide professional, timely, and customer-focused communication

Service & Repair Requests

• Assist customers seeking repair service by obtaining:
  • Customer name
  • Equipment serial number
  • Description of issue
• Check systems to confirm if a work order is already open
• Follow up with Service Manager, Supervisor, or Engineer as needed
• Confirm service agreement status
• Create billable estimates:
  • Standard one-day estimates independently
  • Forward more complex estimates to the Manager or Supervisor
• Open new work orders
• Assign MS Specialist, Engineer, or Technician
• Create initial service bookings

Service Agreement Support

• Assist customers seeking service agreements
• Confirm and update agreement details (location, contacts, contract level, etc.)
• Create and send quotes and P.O. requests
• Assist customers wishing to pay via credit card

Terms & Conditions Requests

• Route customer requests for changes to Terms and Conditions t
• Track and follow up as required

Work Order Closure & Regional Review

• Close work orders during the Regional Review process
• Perform Regional Review checks:

Qualifications

• Previous experience in service administration, dispatching, customer service, or contract support
• Strong verbal and written communication skills
• Comfortable working within service or work-order management systems
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Professional, customer-focused approach

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.